Return and Refund Policy

Last Updated: November 8, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Stage and Table Co. website located at stageandtableco.com ("Website").

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2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@stageandtableco.com
Phone: (855) 515-0777
Address: 300 Delaware Ave, Ste 210 #713, Wilmington, DE 19801, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM PST

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3. Return Eligibility

Customers in the United States have the right to return products within 30 days of receipt, subject to the conditions below.

3.1 Conditions for Return

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

• Original Packaging: The item must be in the original packaging, with all labels and tags attached.

• Proof of Purchase: A receipt or proof of purchase is required.

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4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact us at support@stageandtableco.com or call (855) 515-0777 within 30 days of receiving your order.
Provide your order number and reason for return.

Return Authorization

After reviewing your request, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

• Securely pack the item in its original packaging.

• Include all accessories, manuals, and promotional items.

• Include any requested documentation or photos if applicable.

4.3 Shipping the Return

Shipping Method: Please use a trackable shipping service.
Return Window: Ship the item within 7 days after receiving return authorization.

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5. Return Shipping Costs

The customer is responsible for return shipping costs.
Shipping fees are non-refundable.

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6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Item must meet return eligibility conditions.

• A 20% restocking fee will be deducted from the refund.

6.2 Defective or Damaged Goods

• Notify us within 7 days of delivery.

• Provide photos of the damage or defect.

• We will offer a replacement or full refund, including return shipping.

6.3 Incorrect Product Received

• Inform us immediately.

• We will arrange return shipping at no cost to you and send the correct item.

6.4 Product Never Arrived

• Contact us if your order has not arrived within the estimated delivery time.

• We will investigate with the carrier.

• If confirmed lost, a replacement or full refund will be issued.

6.5 Order Cancellation

• Before Shipment: Full refund available.

• After Shipment: Please follow the return procedure after delivery.

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7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or personalized products

• Perishable goods

• Intimate or sanitary items (unless unopened and unused)

• Gift cards

• Digital/downloadable products

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8. Refunds

8.1 Refund Conditions

Refunds are issued after we receive and inspect the returned item.
You will be notified of approval or denial by email.

8.2 Refund Processing

• Refunds are processed to the original payment method.

• Please allow 5–7 business days for processing.

• Your bank or card issuer may require additional time to post the refund.

8.3 Partial Refunds

Partial refunds may be issued if:

• Items are not in original condition

• Items are missing parts

• Items are returned late

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9. Exchanges

We replace items if they are defective, damaged, or incorrect.
To request an exchange, contact us at support@stageandtableco.com.

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10. Timelines

• Return Request Window: 30 days from delivery

• Return Shipment Window: 7 days after return authorization

• Refund Processing Time: 5–7 business days after item is received

• Refund Posting Time: May vary by payment provider

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11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

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14. Questions and Support

For more information, please contact our Customer Service team:

Stage and Table Co.
Phone: (855) 515-0777
Email: support@stageandtableco.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM PST
Address: 300 Delaware Ave, Ste 210 #713, Wilmington, DE 19801, United States