Shipping Policy

Last Updated: November 8, 2025

1. Introduction

At Stage and Table Co. ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, stageandtableco.com.

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2. Shipping Destinations

Countries We Ship To:
United States

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

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3. Shipping Costs

Domestic Shipping (United States):
Shipping rates vary based on product size, weight, and destination and will be calculated and displayed at checkout.

No Hidden Fees:
All shipping costs are clearly shown at checkout. There are no hidden charges.

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4. Order Processing Time

Processing Time:
Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:
Orders placed before 5:00 PM EST will begin processing the same day.

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

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5. Estimated Delivery Time

Domestic Shipping:
Standard Shipping: 3–5 business days

Notes:
Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, weather conditions, or seasonal volume.

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6. Shipping Methods and Carriers

Reliable Carriers:
We partner with reputable carriers to ensure your package arrives safely.

Domestic Carriers: USPS, UPS, and FedEx
LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics

Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage. If any issues arise, please contact us promptly.

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7. Order Tracking

Once your order has shipped, you will receive an email with:

• Tracking Number

• Carrier Name

• Link to Track Your Package

To track your order:

• Visit the carrier’s website and enter your tracking number.

If you need assistance, please contact Customer Service.

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8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed or shows as delivered but is not received:

• Verify the shipping address provided on the order.

• Check with neighbors, mailroom, or building manager.

• Contact us at support@stageandtableco.com or (855) 515-0777 for help.

8.2 Damaged Packages

If your package arrives damaged:

1. Take clear photos of the package and contents.

2. Contact us within 7 days at support@stageandtableco.com.

We will work with you to arrange a replacement or refund as appropriate.

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9. Missing Items

If any items are missing from your order:

• Contact us within 7 days of delivery.

• Provide your order number and a description of the missing items.

We will investigate and correct the issue promptly.

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10. Return and Refund Policy

Returns are accepted within 30 days of receiving your order.

Conditions for Returns:

• Items must be unused, in original packaging, and with tags attached.

Return Shipping Costs:
The customer is responsible for return shipping costs.

Restocking Fee:
A 20% restocking fee may apply.

Refunds are processed within 5–7 business days after the returned item is received and inspected.
Refunds will be issued to the original payment method.

For more details, please refer to our Return & Refund Policy.

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11. Incorrect Address

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address:

• We will contact you to arrange reshipment.

• Additional shipping charges may apply.

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12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Stage and Table Co.
Email: support@stageandtableco.com
Phone: (855) 515-0777
Address: 300 Delaware Ave, Ste 210 #713, Wilmington, DE 19801, United States
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM PST

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13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Updates will be posted on this page, and changes take effect immediately.